Returns & Exchanges
At Cartense, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all unworn fashion items. If your new look doesn't fit or feel quite right, we are here to help you find the perfect replacement or issue a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garments are in their original, unworn condition.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing