Frequently Asked Questions
Everything you need to know about shopping with Cartense.
How long does shipping take?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Simply visit our returns portal to start a request.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as fit may vary between slim and oversized styles.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our support team.
Are your materials sustainably sourced?
At Cartense, we prioritize ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location.